Selected work

Where the experience
comes from.

A tight edit of the projects that best explain the studio’s range — Jaimee’s global brand and culture work, Sebastian’s multi-market CX and retail operations.

Selected Frontstage Backstage

Where the experience
comes from.

citizenM Social Media

Support Platform Migrations & Tooling Architecture — Zendesk, Intercom, Kustomer & Salesforce

Art Call

AI Support, Automation & Self-Service — Bots, help centers and deflection

Citizens Of…

Omnichannel Support & Social Customer Care — DMs, reviews, chat and service voice

Cultural Events

CX Operating Models & Outsourcing Setup — Teams, BPOs, QA and 24/7 support

DW Pop-Ups

E-commerce, Retail & Post-Purchase Operations — Shopify, Magento, returns and warranty flows

Founder Systems, Websites & Workspace Setup — Sites, domains, email and MVP foundations

Where the experiencecomes from.

citizenM Social Media

Support Platform Migrations & Tooling Architecture — Zendesk, Intercom, Kustomer & Salesforce

Art Call

AI Support, Automation & Self-Service — Bots, help centers and deflection

Citizens Of…

Omnichannel Support & Social Customer Care — DMs, reviews, chat and service voice

Cultural Events

CX Operating Models & Outsourcing Setup — Teams, BPOs, QA and 24/7 support

DW Pop-Ups

E-commerce, Retail & Post-Purchase Operations — Shopify, Magento, returns and warranty flows

Founder Systems, Websites & Workspace Setup — Sites, domains, email and MVP foundations

Where the experience
comes from.