Brand, customer experience, and operations — built by hands that have done it inside global brands.
A two-person studio for founder-led brands. One side builds the world people fall for. The other builds the systems that keep them.
Worked with
Modern brands need both: the emotional world people connect with, and the operational systems that make the experience actually work. Drag the divider to see each side.
Positioning, storytelling, campaigns, social ecosystems, community, partnerships, and creative direction.
What we do here
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Brand positioning, storytelling, campaigns, creative direction, social ecosystems, and community strategy. Led by Jaimee.
Customer journey design, social customer care, AI workflows, CRM and helpdesk tooling (Zendesk, Gorgias, Intercom), and Shopify ops. Led by Sebastian.
When the brand promise and the customer experience have to move as one — launches, audits, and ongoing senior support across both sides.
A few favorites below — explore the full set on the work page.
The gap
We close the space between what brands promise and what customers experience.
